Unable to download the Master Database

***Issue* : Unable to download the Master Database**

Symptoms : 1.In Realtime,All user will be permitted by the category "Miscellaneous:Uncategorized" 2.Subcribed User will be 0

Solution :

  1. Check Content Gateway able to reach Internet

  2. The URL should connect and a sample index.html file will download. The following message will display.

(Websense Web Security)#wget -t 3 --progress=dot --no-check-certificate --delete download.websense.com --08:32:18-- http://download.websense.com/ Resolving download.websense.com... 204.15.67.80 Connecting to download.websense.com|204.15.67.80|:80... connected. HTTP request sent, awaiting response... 200 OK Length: 835 [text/html] Saving to: index.html' 0K 100% 72.4M=0s 08:32:18 (72.4 MB/s) -index.html' saved [835/835] Removing index.html.

  1. Download the Master Database manually

Log on to the WCG appliance as the root user. Type ssh wse to move tot he WSE dom. Type cd/opt/Websense and press Enter. Type ./WebsenseAdmin stop and press Enter to stop all services. Type cd /opt/Websense/bin and press Enter. Type mv *.p12 /tmp -f and press Enter. Type mv *.xfr /tmp -f and press Enter. Type mv *.idx /tmp -f and press Enter. Type mv journal.dat /tmp -f and press Enter. Type rm -f -r Websense and press Enter. Type rm -f -r supplemental.db and press Enter. Type cd/opt/Websense and press Enter. Type ./WebsenseAdmin start and press Enter to start all services.

4.After the successful master database, we will able see the subscribed User as per license document