Unable to download the Master Database
***Issue* : Unable to download the Master Database**
Symptoms : 1.In Realtime,All user will be permitted by the category "Miscellaneous:Uncategorized" 2.Subcribed User will be 0
Solution :
Check Content Gateway able to reach Internet
The URL should connect and a sample index.html file will download. The following message will display.
(Websense Web Security)#wget -t 3 --progress=dot --no-check-certificate --delete download.websense.com
--08:32:18-- http://download.websense.com/
Resolving download.websense.com... 204.15.67.80
Connecting to download.websense.com|204.15.67.80|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 835 [text/html]
Saving to: index.html'
0K 100% 72.4M=0s
08:32:18 (72.4 MB/s) -
index.html' saved [835/835]
Removing index.html.
- Download the Master Database manually
Log on to the WCG appliance as the root user. Type ssh wse to move tot he WSE dom. Type cd/opt/Websense and press Enter. Type ./WebsenseAdmin stop and press Enter to stop all services. Type cd /opt/Websense/bin and press Enter. Type mv *.p12 /tmp -f and press Enter. Type mv *.xfr /tmp -f and press Enter. Type mv *.idx /tmp -f and press Enter. Type mv journal.dat /tmp -f and press Enter. Type rm -f -r Websense and press Enter. Type rm -f -r supplemental.db and press Enter. Type cd/opt/Websense and press Enter. Type ./WebsenseAdmin start and press Enter to start all services.
4.After the successful master database, we will able see the subscribed User as per license document