Troubleshooting
I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.
What personal information are you tracking?
Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name and email address and question you asked in our database. Nothing more unless you share it yourself during an interation with us.
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.
HP Connected - Backup Jobs fails & recovers after reboot
Issue Reported: HP Connected Backup Server gets hung and will work for some days after the reboot.Findings:Verified the event logs and suspected the issue with SQL Database. So ran the below mentioned Query on the SQL Server, Start use Directory SELECT OBJECTSCHEMANAME(ps.objectid) 'schemaname', ...
Workstations
I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.
What personal information are you tracking?
Privacy is important to you and to us. When you submit a ticket through our helpdesk, we just keep your name and email address and question you asked in our database. Nothing more unless you share it yourself during an interation with us.
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.