Fortinet Firewall Performance SLA Issue

Created by Boopathi K, Modified on Mon, 4 Aug at 10:03 AM by Boopathi K

Fortinet Firewall performance SLA issue

Issue Summary:

A sudden issue was observed with the Fortinet Performance SLA, where it showed as below Down status. However, all internet traffic was functioning normally, and site-to-site VPN tunnels remained operational.

Error:

Fortinet Performance SLA showed as down despite normal internet connectivity.

Below error:

Resolution Steps:

Restarted the link monitor service using the following command:

2. After restarting the service, navigated to the SD-WAN → Performance SLA tab to verify the status.

3. The issue was resolved — the Performance SLA status returned to Up.